Return & Refund Policy

Last updated: September 11, 2026

At SepiaLore, we want you to love the story and artwork you receive. Every item is created with care, and many of our products are made specifically for your order.

If something isn't right with your purchase, we're here to help.

Returns

Because our products are made to order, we generally do not accept returns or exchanges for reasons such as:

• Ordering the wrong size

• Changing your mind

• Selecting the wrong color or product

• Personal preference regarding the design

Please carefully review product descriptions, sizing information, and product details before placing your order.

However, we will gladly assist you if your item arrives damaged, defective, incorrect, or significantly different from what you ordered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order.

Please email us at hello@sepialore.com and include:

• Your order number

• A clear description of the issue

• Clear photos showing the problem

Once we review your request, we will work with you to provide an appropriate solution, which may include:

• A replacement item

• A refund

• Another suitable resolution

Refunds

If a refund is approved, it will be issued to your original payment method.

Please note that it may take several business days for your bank or payment provider to process and display the refund.

Shipping costs are generally non-refundable unless the item was damaged, defective, or incorrect due to an error on our part or our production partner's part.

Exchanges

Because our products are made to order, we currently do not offer standard exchanges.

If you received an incorrect, damaged, or defective item, please contact us at hello@sepialore.com, and we will review your case and help resolve the issue.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect address is provided and the order has already entered production or has been shipped, we may not be able to modify or replace the order.

Please contact us as soon as possible if you notice an error in your shipping address.

Lost or Missing Packages

If your package appears to be lost or has not arrived within a reasonable period after shipment, please contact us at hello@sepialore.com.

We will investigate the issue with the relevant shipping carrier or fulfillment partner and do our best to assist you.

Please note that we cannot guarantee replacements or refunds for packages that have been marked as successfully delivered to the address provided by the customer.

How to Contact Us

If you have any questions about your order, returns, or refunds, please contact us:

SepiaLore
Website: sepialore.com
Email: hello@sepialore.com

We appreciate your support and thank you for being part of the SepiaLore story.