Privacy policy
Last updated: 27 September 2026
At SepiaLore, we respect your privacy and are committed to protecting the personal information you provide when using our website, sepialore.com.
This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.
By using our website or placing an order with SepiaLore, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with SepiaLore, we may collect information such as:
Information You Provide
Depending on how you interact with our store, this may include:
- Name
- Email address
- Billing and shipping address
- Phone number
- Order and purchase information
- Information you provide when contacting customer support
- Information you voluntarily provide through forms or other communications
Payment Information
Payments made through our store are processed by third-party payment providers.
We generally do not have access to your complete payment card or banking information. Payment providers process your payment information according to their own privacy policies and security practices.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Pages viewed
- Referring website or source
- General information about how you interact with our website
- Cookies and similar technologies
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Deliver products to you
- Process payments
- Send order confirmations and shipping updates
- Provide customer support
- Respond to inquiries
- Improve our products, website, and services
- Understand how visitors use our website
- Prevent fraud, abuse, and unauthorized activity
- Maintain the security of our website
- Send marketing communications where permitted by law and where you have provided the necessary consent
- Comply with legal and regulatory obligations
3. Cookies and Similar Technologies
SepiaLore and third-party service providers may use cookies, pixels, and similar technologies to operate and improve our website.
Cookies may be used to:
- Keep the website functioning properly
- Remember preferences
- Understand website traffic and usage
- Measure the effectiveness of advertising
- Provide relevant marketing or advertising
- Improve your shopping experience
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
4. Shopify
Our store is hosted and powered by Shopify, which provides the ecommerce platform that allows us to sell our products and process orders.
Shopify may collect and process personal information in connection with your use of our store.
Your information may also be processed by Shopify's service providers and partners as necessary to provide ecommerce services, security, analytics, payments, and other functionality.
5. Sharing Your Information
We may share your personal information with trusted third parties when necessary to operate our business and provide our services.
These may include:
- Shopify
- Payment processors
- Fulfillment and production partners
- Shipping and delivery providers
- Website and analytics providers
- Marketing and advertising service providers
- Customer support and communication providers
- Professional advisers or service providers
- Government authorities or other parties when required by law
We do not sell your personal information as a standalone product.
6. Fulfillment and Shipping Partners
Because many SepiaLore products are made to order, information necessary to produce and deliver your purchase may be shared with our fulfillment and production partners.
This may include information such as:
- Name
- Shipping address
- Product ordered
- Order information
- Contact information where necessary for fulfillment or delivery
These partners use the information to produce, process, and deliver your order.
7. Marketing Communications
If permitted by applicable law and where you have provided the necessary consent, we may send you promotional emails about products, new designs, stories, offers, or other SepiaLore updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at [hello@sepialore.com](mailto:hello@sepialore.com).
Transactional messages, such as order confirmations and shipping notifications, may still be sent when necessary to fulfill your order.
8. Analytics and Advertising
We may use analytics and advertising technologies provided by third parties to understand how visitors interact with our website and to measure or improve our marketing.
These services may use cookies or similar technologies to collect information about your activity on our website.
Where required by applicable law, we will obtain the appropriate consent before using certain cookies or tracking technologies.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
10. Data Security
We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
11. International Data Transfers
Because SepiaLore may use service providers and fulfillment partners located in different countries, your personal information may be processed or stored outside the country in which you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
12. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request a copy of certain information
To exercise a privacy right, please contact us using the information below.
We may need to verify your request before completing it to help protect your information.
13. Children's Privacy
Our website is not intended for children who are under the minimum age required to use online services in their jurisdiction.
We do not knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites, services, or social media platforms.
We are not responsible for the privacy practices or content of those third parties.
We encourage you to review the privacy policies of any third-party websites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
SepiaLore
Website: sepialore.com
Email: [hello@sepialore.com](mailto:hello@sepialore.com)